Since CAPRON ARTS LLC offers digital and physical products via pro-kolgotki.com site, there are two different policies applied to the respective product categories as follows below.

DIGITAL PRODUCTS DELIVERY AND RETURNS

The digital products offered by CAPRON ARTS LLC at pro-kolgotki.com website are defined as:
– digital magazines in the form of ZIP and PDF files;
– video records in digital format stored at pro-kolgotki.com website and/or at public video sharing platforms like YouTube and others.

Due to the nature of digital products, for all digital products offered and purchased at pro-kolgotki.com no returns and refunds are accepted.

However, we are able to discuss the possibility of a digital product replacement in each separate case.
Please contact us at refunds@pro-kolgotki.com, describe your problem and attach the order confirmation and delivery email received from our site.

PHYSICAL PRODUCTS DELIVERY AND RETURNS

The physical products offered by CAPRON ARTS LLC at pro-kolgotki.com website are defined as:
– printed materials – such as books, posters and photo prints of various sizes and others;
– consumer electronics devices such as mobile phones, photo cameras and others;
– pantyhose and underwear, shoes and other clothing;

For all physical products returns our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Before initiating a return procedure, please contact us at support@pro-kolgotki.com so that we could agree on the action plan and next steps.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 304 S. Jones Blvd #2257 , Las Vegas, NV, 89107, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.